Host: Martin Rowinski, CEO of Boardsi
Guest: Ken Lako, President and CEO at Members Trust
In this episode of Boardsi Leadership Talks, Martin Rowinski, CEO of Boardsi, speaks with Ken Lako, President and CEO of Members Trust Company—the nation’s first trust and investment management firm owned entirely by credit unions. With more than 20 years of leadership experience, Ken brings a unique blend of legal acumen, wealth management expertise, and credit union values to an industry undergoing significant transformation.
Credit Union Roots, National Reach
Members Trust, now owned by 46 credit unions, operates with the principles that define its founders: low fees, high-quality service, and reinvestment in community. As Ken explains, “Our tagline is Wall Street expertise with Main Street values — and we live that every day.”
Ken shares how his team delivers boutique-level personalization with national-level capabilities, focusing especially on underserved high-net-worth individuals. By hiring professionals with both credentials and heart, Members Trust fosters a culture that values ethical service and innovation.
Navigating Wealth Transfer and Generational Change
With the largest generational wealth transfer in history underway (estimated at $74 trillion), trust companies are positioned at a critical juncture. Ken explains how trusts can ensure values are passed on alongside wealth—especially in families with complex dynamics or philanthropic goals.
Leadership Lessons from Legal and Financial Worlds
Ken’s career path — from attorney to CEO — may be unconventional, but it taught him a vital truth: leadership in trust services is about both understanding legal obligations and having the empathy to serve people through life’s most personal transitions.
He emphasizes the importance of hiring the right people: “I’m just one person. The most impactful decision I’ve made as CEO is building a leadership team that shares our vision.”
Technology, AI, and Human Touch
While embracing AI and digital tools, Ken draws a firm line: automation should never replace the human element in financial relationships. “When it comes to legacy, emotion, and long-term planning — real people still matter.”
Boards, Governance, and Cultural Flexibility
Serving thousands of credit unions and financial advisors nationwide, Members Trust must be flexible, not formulaic. Ken shares how the company balances regulatory oversight, client diversity, and organizational culture — all while maintaining fiduciary excellence.
